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Understand the Legal Framework Behind Your Account

imaju888 operates under a clear legal structure so you know exactly what governs your account, your data, and your access rights.

Jurisdiction-Dependent AccessData Handling PolicyAccount Terms & ConditionsCookie & Retention PolicyContact for Legal Requests
imaju888 Understand the Legal Framework Behind Your Account
HOW WE HANDLE THIS

Explore How We Manage Data, Cookies and Account Security

Our approach to legal compliance is built around clear processes, not vague assurances. Below are the four areas we handle with specific, documented procedures — each one relevant to your account and your rights as someone who plays with us in Malaysia.

Data Handling

Your personal data is collected only for account operation and transaction verification. We do not sell your data. Boost and GrabPay payment records are retained for reconciliation and audit purposes only.

Cookies & Tracking

We use cookies to maintain your session and record account preferences. You can manage cookie settings through your browser at any time. Disabling certain cookies may affect how the lobby loads on your device.

Account Security

Login sessions require OTP verification tied to your registered mobile number. We do not store full card or e-wallet credentials on our servers — payment authorisation is handled through the provider's own security layer.

Retention & Deletion

Account data is retained for as long as your account remains active and for a legally required period after closure. Submit a deletion request via account settings, and we will confirm the outcome in writing.

LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you need to raise a legal concern, request a data copy, or clarify how a specific term applies to your account, our support team handles these directly. You can reach us through live chat, email, or by submitting a request through your account settings. Response times vary by request type; data access requests are typically handled within the timeframe required by applicable law.

Team online

Live Chat

Start a live chat session from the account dashboard. Best for urgent legal queries or account-specific term clarifications that need a quick back-and-forth.

Email Support

Send detailed legal or data requests to our support email. Attach your account reference so we can locate your records and respond accurately.

Account Settings Request

Log in, go to account settings, and submit a formal request for data access, correction, or deletion. We track every submission with a reference number.

Common Questions About Your Legal Rights on imaju888

These are the questions we hear most from players in George Town and across Malaysia when it comes to legal terms, data rights, and account access. Each answer reflects how we actually handle these situations — no generic placeholders.

Access depends on local law. It is your responsibility to confirm that using this platform is permitted where you are located. We do not serve regions where access is legally restricted.

We collect registration details, login activity, and transaction records — including deposits via Touch 'n Go eWallet, Boost, or GrabPay. This data is used only for account operation, verification, and legal compliance.

Yes. Submit a data access request through your account settings. We will compile your records and respond within the timeframe required by applicable law, using your registered contact details.

Log in, go to account settings, and submit a deletion request. Note that some data — particularly transaction records for DuitNow or FPX deposits — must be retained for legal and audit reasons even after account closure.

We notify you via your registered contact method before changes take effect. Continuing to use your account after that notification means you accept the updated terms. If you disagree, contact support before the effective date.

Our transaction logs serve as the primary reference for any dispute. If you believe a Boost or GrabPay transaction was recorded incorrectly, raise it through live chat with your transaction reference and the amount in RM.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.